'Recovering Hands' is a really powerful declaration. Adding the market to the title here really says all the customer needs to understand. 'Recovering Hands Chiropractic' speaks volumes. You get the point.
Well, if you are in tuned with your position, understand the business, and are keeping up to date with associated Supply Chain & Logistic details that relates to your business, this is not difficult to think of. I had the good luck to deal with a variety of different personalities while I was Logistics Industry a courier at Federal Express, from the janitor to the CEO. I had the pleasure of meeting a gentleman who quite satisfied me.
2) Ask your manager if you can spend a half-hour in a specific department. If your time is that tight, and you only can do this throughout lunch hour, then do it. Take a look at it as a financial investment in your future. Would you rather have a reduced lunch, or no task?
Place is a method to describe your circulation channels. Do you have a sales force? Do you sell by means of the Internet just? Does your product need face-to-face selling or does the item sell itself? Do you require highly-skilled technical personnel to offer your product? Or can you decrease your sales force costs by automating your sales force activities or by dealing with distributors? Likewise look at how you deliver the product. Can you drop ship? Where do you storage facility your product? What are the logistics of your shipping procedure? Does this include cost to your rates? For example, with the rate of gas increasing, you may require to increase your pricing to stay up to date with the additional shipping expenses or you may require to discover alternative distribution channels.
What transport and logistics about the bookstores that are supposed to be doing well? Are those books on the shelves or are they now focusing on bags, board video games, and action figures? Given that when do you go to a book shop to purchase a cheap pair of sunglasses at a 600% markup? Surely, Mr. Mega Bookstore, you're not participating in cost wars. You're not set up for that. The other big boxes will kill you!
Although there are obviously lots of tenets to fantastic customer service, these are the leading 4 things that I consistently find myself speaking about in the office.
6) Do not hesitate to challenge the status quo. Even if a business has been doing things a particular way for X quantity of years, don't let that dissaude you from being imaginative.